All Hawaiian Tea products will ship within 48 hours of receipt at our production facility based on Hawaiian Standard time working hours. We will always strive to ship immediately up receipt and production. Currently we only provided discounting shipping to to domestic USA destinations. We will be adding Canada and other international destinations soon.
As a food product , we can provide refunds if the product is unopened. Once a food product Is opened we are not able to provide refunds.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.